Warranty

All NuActive equipment come with a full one year limited warranty.

This limited warranty on Products starts on the date of your purchase and lasts for one 365-day period (the "Warranty Period").  

The Warranty Period may be extended for up to one additional year by purchasing the Extended Warranty for your product during checkout or by contacting us within 364 days of the original Warranty Period.

This Warranty extends only to the original purchaser and is non-transferrable.

The Warranty does not cover damages due to: transportation, storage, improper use, failure to follow product instructions or to perform preventative maintenance, modifications, combination or use with any products, materials, processes, systems or other matter not provided or authorised in writing by NuActive UK, unauthorised repair, normal wear and tear or external causes such as accidents, abuse or other actions or events beyond our reasonable control.

To obtain warranty service, you can email our Customer Service team during the Warranty Period to obtain an RMA number. No warranty service will be provided without an RMA number. The serial number must be quoted at the time of any warranty submissions.

FAULTY PRODUCTS

Should your product develop a fault, please contact us. We will help to identify the issue and resolve it as quickly and as efficiently as possible. If a part is required, we may be able to send this directly to you. In the event that the product needs to be returned for a replacement or a refund, we will provide you an RMA (returns code) and arrange for collection and collection documents to be sent to you. Please ensure the RMA code is written on the original packing note/invoice and dispatched within the item (DO NOT WRITE ON THE PACKAGING).

Refunds are only issued if NuActive UK is notified of the fault within 30 days of delivery. After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015. Refunds are made in the form of the original payment.

Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 7 days of you notifying us of the fault. When the carrier arrives to collect the goods, if they are found not to be available/ready, a charge, payable by you, will be made for the carrier to recollect.

Once the items are received at NuActive UK, we will inspect the product(s) and arrange to send out a replacement product if necessary. Please note that if we do not find the product to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.